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COVID-19 SAFETY PROTOCOLS

Welcome to Kimpton Marlowe. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Massachusetts. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures, implemented the use of an electrostatic sprayer and have put in place additional measures to enhance our disinfection protocol in public areas.

Self-clean kits are available upon request and include hand sanitizer, mask, and individually wrapped alcohol wipes. Gloves are also available upon request.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Your daily guest amenities fee of $20 + tax includes the following:

  • $10 daily food & beverage credit in Bambara
  • Upgraded WiFi
  • Access to Pressreader
  • Polaroid cameras
  • GoPro cameras
  • Ability to stream content from 2000+ apps to the TV
  • Nightly movie in Courtyard
  • Printing/Faxing/Photocopies
  • Unlimited local & long distance calls
  • Summer enhancements: kayak and stand up paddleboard usage, picnic blankets, (seasonal and based on availability)
  • Winter Enhancements: sleds, snow shoes, snowman making kits, snowball makers, hand warmers, gloves (seasonal and based on availability)
  • Access to hydro rower in suite or your personal guest room

Signature Kimpton Programs:

  • Where can I find coffee in the morning?
    • A coffee maker can be provided upon request.
    • Complimentary specialty drip coffee is available daily at the front desk from 7am to 10am.
  • Morning Kick-Start will feature a “Kimpton Get Up + Go” playlist
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine or a cold beer in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services have been suspended

Parking Services:

  • Valet parking is currently suspended. The closest self-parking option is in the adjacent Cambridgeside Garage connected to the hotel. The parking fees begin at $30 per night and can be charged to your room.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at 857-228-5844 to request delivery at any time including our “Forgot It, We Got It” items such as a toothbrush or razor.
  • We have removed certain guest room items (think pens/paper and robes) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Grab and Go breakfast items are available on Friday in the Lobby Bar from 7-10am and full breakfast is available Saturday and Sunday from 7am-12pm.

In-Room Dining:

  • In Room Dining is available for guest room contactless delivery for dinner. Place an in-room dining order by contacting the front desk.

Concierge Services:

  • Looking for ice? For your safety, we have suspended our in-floor ice machine service in lieu of contactless delivery. Contact us 857-228-5844 and we’ll take care of the rest.
  • In need of Boston & Cambridge restaurant recommendations for dine-in or delivery? Text us directly here 857-228-5844 for a curated list of our favorites.

Fitness Center:

  • Our fitness center is open from 7am-9pm daily, however it is closed from 2-3pm for sanitization and deep cleaning.
  • Local Gym Passes are available.

Business Center:

  • Business Center is Open

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact talktous@hotelmarlowe.com or 617-868-8000 with questions.

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Face coverings are required in all public spaces at our hotels in the Americas.